Privacy Policy

1. Who We Are

Galveston Connect LLC ("Galveston Connect," "we," "us," or "our") operates the website galvestonconnect.com and related membership services that connect short-term rental (STR) service providers with STR hosts on Galveston Island, Texas.

If you have questions about this policy, please contact us using the form on our website.

2. Information We Collect

We collect information you provide directly when you apply for membership or contact us:

• Business information: Business name, type of service, years in operation, service area, and website or social media links.
• Contact information: Owner or contact name, phone number, and email address.
• Verification information: License or insurance details, references, and any additional notes you provide.
• Payment information: Billing is processed through Stripe. We do not store your credit card details — Stripe handles all payment data securely.

We may also collect basic usage data (such as pages visited and browser type) through analytics tools to improve our website.

3. How We Use Your Information

We use the information we collect to:

• Review and process your membership application.
• Verify your business and issue your Verified Provider badge.
• Communicate with you about your membership, account, or our services.
• List your business on the Galveston Connect vetted provider directory.
• Process payments and manage your subscription through Stripe.
• Improve our website and services.
• Send you service-related emails (we do not send unsolicited marketing emails to third parties).

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• Directory listing: If approved, your business name, service type, and any public-facing business details may be shared with STR hosts within our private Facebook Group and provider directory.
• Stripe: Payment information is shared with Stripe, our payment processor, to complete transactions. Stripe's privacy policy is available at stripe.com/privacy.
• Legal requirements: We may disclose information when required by law or to protect our rights.

5. Data Retention

We retain your information for as long as your membership is active or as needed to provide our services. If you cancel your membership, we may retain basic records for a reasonable period for legal and business purposes. You may request deletion of your personal data by contacting us through our website.

6. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools may collect anonymous data such as page views, session duration, and general location. You can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

7. Security

We take reasonable steps to protect your information from unauthorized access or disclosure. Payment processing is handled by Stripe, which uses industry-standard encryption. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us through our website and we will respond within a reasonable timeframe.

9. Children's Privacy

Our services are intended for adults operating businesses. We do not knowingly collect information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Galveston Connect LLC
Galveston Island, Texas